MyRealKet is part of MeandCloud Digital Private Limited, Mumbai.
MyRealKet help Shop, Stores & Creative Persons to sell products and services Online. Seller can create their E-commerce website and App.
MyRealKet comes with integrated Online Payment, COD & Shipping Service.
MyRealKet offer 5 type of Services.
1). Basic - Free Website
2). Mini App - Mini App
3). Advance - Cash On Delivery App
4). Professional - Cash On Delivery + Online Payment App
5). Enterprise - Point Of Sales
A. Listing Policy
• By listing an item on the Website/App you warrant that you and all aspects of the item comply with MyRealKet's policies.
• You also warrant that you may legally sell the item.
• Listed items represent a binding offer at the set price to other users who comply with the conditions specified in the offer.
• The contract of purchase is formed when a member complies with the conditions specified in the offer and completes the checkout process.
• You must accurately describe your item and all terms of sale in Website & App associated with MyRealKet.
• You agree to provide, maintain and update the data to keep it true, accurate, current and complete information about yourself as prompted by MyRealKet's registration form, profile generation and shop set-up.
• Your listings may only include text descriptions, graphics, pictures and other content relevant to the sale of that item.
• All items must be listed in an appropriate category with appropriate tags.
• Each listing must accurately and completely describe the item/items for sale in that listing. You must ensure that the listed items do not infringe upon the intellectual property, trade secrets or other proprietary rights or rights of publicity or privacy rights of third parties.
• All listed items must be kept in stock for successful fulfilment of sales.
• If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the buyer.
• The price stated in each item listing description must be an accurate representation of the sale. You may not alter the item's price after a sale for the purpose of avoiding transaction fees, misrepresent the item's location, or use another user's account without permission. Your price must be inclusive of applicable taxes.
• MyRealKet reserves the right to remove content which is deemed to be inappropriate or that could subject MyRealKet to legal action.
• The transaction between buyer and seller shall be considered a legally binding contract between those two parties.
B. Payment Policy
• Earnings of the seller shall be the sale price fixed by the seller as reduced by shipping Fees (If Seller Ships through MyRealKet) and service tax. (Include Shipping price with Sale Price)
• The Company reserves the right to keep on hold the remittance to the Seller for purposes of safety of MyRealKet.com and/or Users. In such case, the Seller will be intimated and required to complete additional check and verification and the Company may contact the Seller for verification of or additional information, details, data and documents.
C. Prohibited Goods
Every seller is responsible for following the laws that apply to you, your shop and your items, including any shipping restrictions for your items. There are some types of items that we don't allow in MyRealKet's marketplace, even if they are legal and otherwise meet MyRealKet's selling criteria. Some things just aren't in the spirit of MyRealKet.
D. Payment Settlement
In case of SUCCESSFUL PRODUCT DELIVERY
In case the buyer does not initiate return within 5 days of product delivery, then the payment will be settled in the following way:
• In case of prepaid order(Online Payment), the payment will be settled in 5 days after product delivery
• In case of COD order, the payment will be settled in 15 days after product delivery.
• The payment will be reflected in your MyRealKet Dashboard, which can be transferred to your bank account.
In case of CANCELLED ORDER
If the buyer or the seller cancel the order before the product dispatch, due to any circumstances, then MyRealKet will remit the complete money to the buyer (in case of prepaid order) within 48 hours of cancellation, in the original form of payment used to place the order.
In case of RETURNS
In case the buyer raises return request for the product within 5 days of delivery, then the seller will be notified about the same by MyRealKet. This is applicable for both prepaid and COD orders.
In case You have shipped via MyRealKet
We will arrange a reverse pickup from buyers and get the same delivered to you. In case, you have shipped it yourself, then you have to arrange reverse pickup for the shipment. After confirming the order receipt from you, we will initiate refund to buyers within 48 hours of delivery of returned shipment. Also, we will raise the invoice to you for MyRealKet commission, Forward freight Cost and COD charges (if applicable).
In case of Non-Delivered Shipment after Dispatch
In case of RTO (Return to Origin) and shipped through MyRealKet, we will track the shipment/s. Once it is delivered back to you, we will initiate refund to buyer within 48 hours. Also, we will raise invoice you, which will include Forward Freight Cost and COD charges, if applicable. We will bear the cost of Return Freight.
E. Shipping Policy
Described in this section are the site wide policies of MyRealKet which apply to all sales and purchases made on the website. These policies are applicable in addition to the shop level policies available on the product description page/Shop Page.
Seller Uses MyRealKet to ship his orders
If the seller chooses to use MyRealKet’s shipping service a approx rate of Rs.40 per 0.5 kg will be deducted from the seller’s Dashboard. In case of COD an additional fee of Rs. 40 will be levied. The payment to the seller for a successful transaction would be remitted to his Dashboard after deducting the above shipping charges.
Seller would have to ship the order through MyRealKet by following all the necessary steps :
• A acceptance of order within 24 hours
• Creating shipment for each item through MyRealKet by clicking on‘Ship through MyRealKet’. Seller has to ensure that when he Clicks on 'Ship through MyRealKet', he readies the parcel as his shipment will be picked up by courier companies within 12-24 hours of this action taken on the app.
• Generating Pickup and printing all the shipping documents (Invoice, shipping label, manifest)
• Successfully delivery parcel to the courier company
Seller Ships himself
If seller is using his own shipping to fulfil the orders, he would have to follow the given steps to ensure that his parcel is delivered:
• Acceptance of order within 24 hours
• Entering the shipment details on the MyRealKet Dashboard so that we can track the shipment and intimate the buyer of the same
• Marking the shipment as Delivered when order reaches the buyer
F. Return Policy
These policies are applicable in addition to the shop level policies available on the product description page.
• All return requests have to be initiated by the buyer within 5 days of receipt of their parcel.
• No return requests will be entertained post that and the funds will be remitted to the seller.
• Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
• Cost of return will be borne by the seller in case damaged or wrong product was shipped.
If seller is using MyRealKet to ship his orders, he would have to bear the return freight cost over and above the shipment cost .
There are certain scenarios where it is difficult for us to support returns:
a. Return request is made outside the specified time frame
b. Product is damaged because of use or Product is not in the same condition as you received it
c. Specific categories like innerwear, lingerie, socks and clothing freebies
d. Any consumable item which has been used or installed
e. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories f. Made-to-order / custom jewellery
g. Fragile items, hygiene related items
G. User Disputes
You (Seller) agree that you are solely responsible for your interactions (including any purchase and sale transactions) with any other user in connection with the Service and MyRealKet will have no liability or responsibility with respect thereto. MyRealKet reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Service. License
Subject to these terms of Service Agreement, we grant you a personal, non-transferable and non-exclusive, revocable, limited right and license to access and use the contents of this app and services; provided that this app and the content provided in this app, including, but not limited to, graphic images, audio, video, HTML code, buttons, and text, may not be copied, modified, a derivative work of the app is created, reverse engineered, reproduced, reassembled, republished, uploaded, posted, transmitted, or distributed in any way, or otherwise any attempt to discover the source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the usage of this app and services , unless such activity is expressly permitted or required by law or has been expressly authorized in advance by us in writing except that you may download, display, and print one copy of the materials on any single computer solely for your personal use, and further provided that you keep intact all our copyright, trademark, and other proprietary notices.
H. Proprietary Rights Including Copyright and Trademarks
All domains, URLs, sub-domains, account names, usernames and other functional or identifying elements of the app are the property of MyRealKet. MyRealKet reserves the right to change, alter, reformat or edit such elements as appropriate for the course of business or need of the community. Accounts that are activated but remain empty with no items or information may be returned to an inactive pool or reassigned to other members. Reselling of usernames or sub-domains, squatting or speculating in such elements or on such pages is strictly prohibited and may result in termination of all related accounts. All material on the App owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials or use of the materials in any manner and for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights in such material, and is prohibited. Not withstanding the foregoing, it is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the App for public viewing and reproduction/use of your content by third party users, you accept the User License Agreement whereby you grant a non-exclusive license for the use of the same.
I. Cancellation of MyRealKet
• MyRealKet membership can be cancelled by sending email at support@MyRealKet.com
• MyRealKet holds a right to cancel or mark freeze on account of any seller, if found violating any T&C.
If MyRealKet terminates a listing or your account, if you close your account, or if the payment of your MyRealKet fees cannot be completed for any reason, you remain obligated to pay MyRealKet for all unpaid fees plus any penalties, if applicable. MyRealKet reserves the right to issue a warning, temporarily/indefinitely suspend or terminate your membership of the App and refuse to provide you with access to the App in case of non-payment of fees by you to MyRealKet. MyRealKet also reserves the right to take legal action in case of non-payment of fees by you to MyRealKet. MyRealKet reserves the right to refuse any of its service to anyone, for any reason, at any time.
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